FAQ

What's included in the packages?

Most of our events are fully inclusive of everything from your VIP seat, food & drink. Please speak with your Account Manager at any time to understand more about the package.
I'm all booked in. How do I now pay for the package?

Following the signed booking form, you should receive a link which enables you to pay for the event. In most cases, the event will require 100% payment upon booking. However, please contact your Account Manager if you need us to be more flexible. Flexibility will depend entirely on the event and the time of booking.
How and when will I receive my hospitality packs/tickets?

All of our hospitality packs are sent prior to the event. We aim to have everything with you 5-7 days before the event. In rare cases, this period could be shorter and you will be informed to ensure everything goes smoothly for you. For most events, everything will be sent electronically for you to distribute to your guests. However, there are some events that require a physical ticket which will be sent to you.
Do I receive any further information prior to the event?

We have a dedicated operations team responsible for sending out further information leading up to the events. This will usually come in the form of maps, directions & itineraries. Your dedicated Account Manager will also keep you in the loop with all the finer detail to ensure you and your guests have a memorable day.
Can I specify catering arrangements for guests?

Our operations & events team will be in touch with you prior to the event, collating information which pertains to any dietary requirements and other important detail you need us to know. If you want us to know prior to one of our team members getting in touch with you, either let your Account Manager know or email us at event hello@weareignite.co.uk
Is there a specific dress code for the events?

This depends entirely on the event. A general rule of thumb to follow is 'smart-casual' but this will all be specified on the event documentation to give you further clarification.
How can I find out more about disability access?

Most of the venues we work with use a limited number of disabled places. Please inform your dedicated Account Manager at the time of booking so that we can ensure your needs can be catered for.
Are there any extra hidden costs? E.G. management fee's? Service Charges?

What you see is what you get. We're completely transparent with all of our bookings and there is nothing else to pay other than what was agreed. However, there will be additional charge for bolt on's such as extra guests, parking and other specific requests.
Does my booking come with parking?

Parking is included with many event packages. However, it very much depends on the venue and the specific package.
The event was amazing and I want to do it again! Who do I need to talk to?

We're delighted to hear you had an amazing experience. Following the event, please speak with your Account Manager to rebook the same event or discuss further opportunities.
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